CSI/After Sales Administrator

We currently have  a vacancy within our busy Service Department in Reading for a CSI/After Sales Administrator. Strong and confident selling skills are essential for this role.

Duties to include: 

To handle all incoming Service telephone calls

Contact current and lapsed customers via promotional marketing and telephone.

Book customers in for Service & MOT etc

To maximise profit opportunities by up selling with attractive commission structure

Meeting Company CSI Standards

Maintain customer and vehicle database

Liaise with Parts Department for the ordering and supply of parts

Candidates must be customer focused, well presented & have excellent computer skills and telephone manner. Be able to work quickly under pressure and to set timescales with a high degree of accuracy and great attention to detail. Good time management, self motivation and the ability to prioritize work loads. Knowledge of the Motor Industry & Kerridge would be an advantage but not essential as full training will be given. This is a full time position to cover the office working 8am - 6pm to cover required office hours Monday to Friday and 0830 -1pm every other Saturday. The salary is £16,000 + commission.

To apply for this position please send a covering letter and full CV to recruitment@citymotorholdings.co.uk